Frequently Asked Questions

Please check to see if your question is answered here before contacting us with your query.

How much is delivery and how does it take?

Please take a look at our shipping policy

Is the packaging discreet?

Yes, we totally understand the importance of discretion, therefore all of our packaging is 100% discreet

Where are you based? 

We are based in the UK and ship product all over the world.

What will show on my bank statement?

'YPT LTD' will show on your statement

 

Are the reviews on this site real?

We pride ourselves on honesty and transparency therefore yes, all of the reviews that you see on the site are 100% genuine. 

Is there a warranty?

Yes! we provide a minimum 12m warranty on all products. In order to        make a claim under the warranty, we will need the lot number from the original packaging so please be sure to keep hold of the box / packaging.

If this page doesn't answer your query, please email help@yourpleasuretoys.com